Terms of Sales ​

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Object

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The purpose of these general conditions of sale is to define the conditions under which DETOUR ALSACE implements their services.

 

Contract

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The contract is concluded between "the Service Provider" (DETOUR ALSACE) and the "Client". The "Service Provider" ensures the delivery of the order placed between the "Customer" and its end customer.
 

Covid-19 barrier management:

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All barrier measures are put in place by the service provider to guarantee the health safety of customers. :Hydroalcoholic gel available and respect for social distancing, disinfection of audio guides and vehicles before and after visits. Wearing a mandatory mask throughout the service. Catering services will be take-out during the health crisis.

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Price

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Any payment can be made by bank transfer, Paypal or cash (ANCV checks, Restaurant Tickets, or bank checks are not accepted). Free for children under 4 and 50% free for children between 4 and 12. The currency is euros (€).  

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Assurance

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DETOUR ALSACE, as a organizer,  are covered by Professional Civil Liability insurance (ALLIANZ MALAISE in Sélestat) and covering the consequences of its Professional Civil Liability, established in accordance with the provisions of the Tourism Code.

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Cancellation/Refund

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The customer has the possibility of canceling his sales contract subject to the payment of the following costs (per person
or per file, on the total price of the trip):

Up to 30 days before the arrival of the group: 30% of the canceled quota will be due

30 to 15 days before the arrival of the group: 50%

14 to 9 days before the arrival of the group: 75%

8 to 0 days before the arrival of the group: 100%  

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The service provider reserves the right to refuse any order which it deems likely to be illegal or fraudulent.

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Assignment of contract

In accordance with article L. 211-11 of the Tourism Code, the customer has the option of assigning his contract as long as it has had no effect and up to 7 days before departure, by notifying the agency within a reasonable time, to a person fulfilling the same conditions as himself. The customer and the beneficiary of the assignment remain jointly and severally liable for the payment of the balance of the contract and the assignment costs which will be communicated by the agency.

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Mediation & Complaint

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The study of complaint files will relate only to the contractual elements of the reservation. No subjective or personal appreciation will be taken into account and cannot give rise to compensation. To be admissible, any complaint must first have been expressly formulated on the spot to our local representative or to our tourist guide in order to provide a solution in real time. Any complaint must reach us by registered letter with AR within 21 days of the end of the trip. After this period, we cannot guarantee our intervention with the service providers concerned. For a final position, we will remain dependent on the response time of our service providers (from 1 to 2 months). In the absence of a satisfactory response within 60 working days,  the end customer can contact the Tourism and Travel Mediation, whose contact details and referral procedures are available on the website www.mtv.travel.

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Disputes

These general conditions of sale are governed by French law. Any dispute arising from the application of these general conditions of sale falls within the jurisdiction of the French courts. In case  dispute, please contact the Tourism and Travel Mediator (https://www.service-public.fr/particuliers/vosdroits/R46367)

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The service provider reserves the right to sue the client for any misleading publication or deliberately harmful to the image of the company.

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Privacy

The service provider Sophie Voyages is responsible for entering and processing the personal data that the client provides to the companies. They are recorded, processed, transmitted exclusively to authorized third parties and solely for the purpose of carrying out the customer's journey. He has the possibility at any time to update his contact details, or to have his data deleted by sending an e-mail to sophietour@gmail.com.

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